Cancellation before confirmation
Orders can be cancelled before the confirmation call or WhatsApp confirmation is completed.
Store policy
Refund policy
Return request window
Return requests must be made within 3 days from delivery of delivery.
Sealed skincare condition
Skincare products must be sealed, unused, and in original packaging for change-of-mind return review.
Wrong or damaged product
Wrong, leaked, broken, or damaged items must be reported within 24 hours from delivery with clear photos and a parcel opening video.
Return shipping
Customer pays return shipping for change-of-mind returns. Bella Lujo covers or reimburses shipping when the approved claim is for a wrong or damaged item.
Refund method
Approved refunds are paid by Bank transfer, JazzCash, or Easypaisa.
Refund processing time
Approved refunds are processed within 5-7 working days after the returned parcel is received and approved.
No refund cases
Opened skincare is not refundable unless Bella Lujo approves a wrong, damaged, or defective product claim. Cosmetic results alone are not treated as a product fault.
How to request a return
- Step 1Contact support with your order number.
- Step 2Share photos and parcel opening video if the item is wrong or damaged.
- Step 3Wait for support review before sending anything back.
- Step 4Use the approved return method and keep courier proof.